Refund policy
100% Satisfaction Guarantee
At Rebel Meat Co, we are committed to delivering premium-quality meat with consistency and care. If you are not completely satisfied with your order, we offer a refund or replacement, subject to the conditions below.
Refund & Claim Conditions
- Claims must be submitted within 24 hours of delivery
- Products must be stored correctly (refrigerated or frozen immediately)
- Clear photo evidence must be provided for assessment
- Order details must be included in your request
What Qualifies for a Refund
- Product arrives damaged or compromised
- Incorrect item delivered
- Quality concerns that do not meet reasonable standards
What Does Not Qualify
- Change of mind after order confirmation
- Incorrect storage or handling after delivery
- Natural variation in weight, fat content, or appearance
- Slight differences due to product being sourced fresh from suppliers
Important Product Disclaimer
All products are sold as full cartons directly from suppliers:
- Each carton typically weighs 12–15kg
- Final weight is confirmed upon allocation
- Products are delivered exactly as supplied
- We do not open, portion, or modify cartons
Due to this model, variation in weight, size, and appearance is expected and not considered a defect.
How To Submit A Claim
Please contact us with:
- Your order number
- Description of the issue
- Supporting photos
Our team will review and respond promptly with a resolution.
Our Commitment
We stand behind every order and aim to resolve any issues quickly and fairly — ensuring you can order with confidence every time.